When a slot is secured
A message or inquiry does not reserve a place. A slot is secured only after Adventures of Life GH confirms availability, gives you the trip-specific payment and cancellation terms in writing, and confirms receipt of the required deposit or payment.
Prices and installment plans
The price, deposit, payment dates, and included items shown on the current trip page or sent directly by Zico apply to that trip. Where installments are offered, the traveller chooses an available payment schedule and remains responsible for completing it by the agreed deadline.
Traveller cancellation
Tell Zico as early as possible if you cannot travel. Before accepting payment, Adventures of Life GH will state whether the deposit is refundable and identify any supplier costs that may become non-refundable. Any refund after a traveller cancellation is based on those written trip-specific terms and the money that can actually be recovered from transport, accommodation, attraction, and other suppliers.
If Adventures of Life GH cancels
If Adventures of Life GH cancels a trip and does not provide an alternative accepted by the traveller, amounts paid for services that will not be delivered will be returned. A traveller will be told promptly about the cancellation and the expected refund route. Costs booked independently by a traveller are not covered unless Adventures of Life GH agreed to them in writing.
Changes caused by weather, borders, or safety
Road conditions, weather, opening hours, border controls, and safety concerns can require a stop, time, accommodation, or route to change. A reasonable replacement may be used where necessary. A major change will be explained as soon as practical, together with any choice or refund required by the trip-specific terms.
Documents and border travel
For international trips, each traveller is responsible for carrying the passport, identification, vaccination evidence, visa, and other documents required for their circumstances. Ask before paying if you are unsure. Adventures of Life GH can share general guidance but cannot guarantee entry by immigration authorities.
Safety and conduct
Travellers must follow reasonable safety instructions, respect other attendees and local communities, and disclose any condition that could materially affect safe participation. Serious harassment, violence, illegal activity, or conduct that puts the group at risk may result in removal without reimbursement of costs already used.
Photos and privacy
Trip photos may be used to document the community and promote future trips. Tell Zico before or during the trip if you do not want a close-up image of you published. Personal information is handled under the privacy and data-retention notice.
Questions or a refund request
Keep your payment confirmation and the written terms sent for your trip. Contact Zico on WhatsApp at 055 147 2190 with the traveller name, trip, payment date, and the issue to be reviewed.